Nice iex workforce management is a cloudbased management suite. Wfm solutions and vendors are not all the same dmg consulting. Aspect workforce management data sheet aspect software. Float vs nice iex workforce management 2020 feature and. Designed for large businesses, it is a workforce management solution that helps improve employee engagement and shift scheduling. Scheduling software centralizes data at a single location and updates it in realtime so everyone can view accurate information, and can send automated alerts in case of schedule overlap. Aspect workforce management vs totalview trustradius. Video scheduling software by antimoglet may 16, 2017 9. Scheduling analyst is responsible for providing schedule fit analysis and guidance for large and complex groups, leading the execution of shift bids within the wfm scheduling team, managing the vacation blitz process for all locations across the customer service network, leading the scheduling of largescale nonwork events by the.
Backoffice software for restaurateurs employee scheduling support guide for scheduling employees phone. Taking into account factors such as skill levels, scheduling constraints, regulatory labor restrictions, demand and service level objectives, workforce management software helps managers accurately and easily forecast staffing requirements across all customerfacing inbound, outbound, blended and back office resources. It is designed for organizations that hire a significant number of hourly workers and are focused on the successful management of their employees. The only workforce management solution on the market with embedded ai and ml, nice wfm is the most advanced and most accurate workforce management tool to date. They admit when they are at fault and are willing to offer any assistance they can. The software was first created for the vlaamse televisie maatschappij in 1992 as a scheduling system for linear tv. We are pleased to hear that you are happy with the solution, and also appreciate your feedback on the complexity of multichannel. Aspect eq workforce management can be deployed onpremises or in the. In 1999 the system was extended to include radio scheduling. Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Workforce management wfm tools from five9 help you strike the perfect balance between customer satisfaction and call center efficiency.
Our awardwinning aspect workforce management software helps you ensure that you are staffing your contact center with. Its depth has attracted the worlds largest and most exacting community of wfm professionals. Our awardwinning aspect workforce management software helps you ensure that you are staffing your contact center with enough, but not too many, employees with the right skills to answer customer questions as interaction volumes ebb and flow throughout the day. Version 20 of the package includes video on demand, video streaming, podcasting and theme channel support. Aspect is one of 32 microsoft partners in the united states designated as a national system integrator. Nice iex, avaya, genesys employee engagement, noble systems, aspect, vpi. Aspect workforce management is an easytouse forecasting, planning, scheduling, employee selfservice and realtime management tool that ensures every employee and supervisor is productive, engaged and delivering an exceptional customer experience at the lowest cost. Our expert level workforce management training goes beyond learning how to use the software. We obtained many tools from aspect as a respected and valued customer.
Intuit fsm es is an endtoend field service management software. A few years ago, the contact center wfm market consisted of three leadersaspect, niceiex, and verintand a few lesserknown vendors, including calabrio, genesys, holydis, invision now injixo, pipkins, teleopti, and bay bridge acquired by interactive intelligence. Mastering aspect or iex workforce management solutions ssa. Divesting yourself of complicated email threads and scribbledupon pieces of paper, with this scheduling software you can easily create event polls whereby each invitee fills in the times that they are available to meet up. Nice iex workforce management holds a wealth of valuable information in its database information that is crucial for the operation and useful for many other applications within the center and the enterprise. If you purchased an annual software maintenance plan, you are entitled to technical assistance at no charge. Agencies, studios and firms that need to keep track of whos working on what and when. Choose business it software and services with confidence. Smartsync exchange offers data imports and exports to enable advanced integrations between nice iex workforce management. Jul 01, 20 the workforce management wfm market is coming on strong. Manage your multiple projects and schedule your team, all in one place. Aug 18, 2017 aspect software, founded in 1973, is a global provider of customer interaction management and contact center and backoffice workforce optimization wfo solutions. Give them what they want and keep them engaged in their work. Join thousands of contact centres all over the world and start relying on iex totalview to enhance performance, improve productivity, streamline tasks.
Aspect is really useful if you have a lot of customers and employees as you have to schedule the employee breaks and time off around the business needs. Aspect workforce management vs namely 2020 comparison. If you wish to get a convenient way to learn which hr software product is better, our proprietary system gives namely a score of 8. Workforce management analyst iii scheduling multiple locations. Compare aspect workforce management vs nice incontact cxone. With the help of capterra, learn about nice iex workforce management, its features, pricing information, popular comparisons to other workforce. Aspect workforce management provides workforce planning, forecasting, scheduling, intraday management, sla monitoring and all the capabilities needed to manage a dispersed, multiskilled workforce, said spence mallder senior vice president and general manager of workforce optimization at aspect. Easily view and manage schedules from anywhere using a dedicated mobile app or touchtone. Workforce optimization software is generally a separate solution that integrates with modules in your existing call center management software, particularly your automatic call distribution acd system. Nice iex workforce management wfm is the most complete and configurable solution on the market. Aspect workforce management vs nice uptivity trustradius. Iex overall is a far more complex application and because of that it is probably a little more difficult to get your head around to make it work best for you. Abs provides free technical support for 90 days from date of purchase to registered users of visual staff scheduler pro vss pro 14 or visual staff scheduler premier vss premier 14. While aspect is not a standalone customer relationship management crm software tool, it designed.
This is clear from the growing number of vendors in the market. By the end of the training session, you will have a better. Workforce optimization software buying guide enterprise. Workforce management analyst scheduling and forecasting. Find the best workforce management software for your company by comparing top wfm. Doodle is the online scheduling software that helps you to book and organize events with colleagues, clients, and teams.
Compare namely vs aspect workforce management what is better namely or aspect workforce management. There is not a free version of nice iex workforce management. A centralized platform that helps your call center forecast and plan more accurately and schedule more effectively. Features, pricing, alternatives, free demos, free trials of calabrio, teleopti, nice iex, avaya, genesys employee engagement, noble systems, aspect, vpi, verint systems are some of the top workforce optimization software.
Users of the software can correlate, share or utilize the data when making informed decisions. Namely vs aspect workforce management 2020 comparison. Activitybased scheduling scheduling in the back office focuses resources on specific production activities for blocks of time that align with work arrivals, volumes and deadlines. It uses intuitive decisionmaking to uncover hidden patterns, make accurate forecasts and identify the best forecasting model. We compared these products and thousands more to help professionals like you find the perfect solution for your business. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. These companies and individuals value the ability to finetune the solution to their specific environment, delivering the greatest forecasting.
Nice iex is a workforce management solution which delivers highly tuned forecasts and schedules, and automates processes to free users to focus on higher value activities with its simple end user interfaces making it easy for every employee to own their schedule and their performance. Best workforce management software comparison wfm system. A centralized platform that helps your call center forecast and plan. Aspect software, founded in 1973, is a global provider of customer. The scalability of our cloud platform allows for quick deployment of remote work modelsand it gives our customers precise control over both operating costs and customer satisfaction levels. Backlog and ageing a wfm system must account for volume and age of work in the backlog to prioritize how resources spend their time. While aspect is not a standalone customer relationship management crm software tool, it designed to help maximize microsoft dynamics and a variety of other microsoft programs for companies of all sizes. The top workforce management software helps hr practitioners handle employee time and attendance, scheduling, workforce planning and optimization. Workforce management wfm is an institutional process that maximizes performance levels and competency for an organization. Aspect workforce management vs verint workforce optimization. Nice incontact workforce management using this comparison chart.
Iex totalview is the leading workforce management software because it uniquely combines a system proven in realworld operation with exceptional services from qpc designed to ensure your success. Scheduling software helps promote transparency by automatically generating optimized schedules. While aspect is not a standalone customer relationship management crm software tool, it designed to help maximize microsoft dynamics and a variety of. The sweet spot for nice wfm iex is contact centers with 150 to 1,500 seats. In other solutions such as iex, blue pumpinetc this functionality is not available. Aspect workforce management system provides comprehensive. Five9 provides market leading wfm solutions with the help of our experienced wfm partners. Click4time appointment booking software 16,871 views 15. Compare aspect workforce management vs verint workforce optimization. Nice iex workforce management vs intuit field service management es.
Aspect workforce management vs nice incontact cxone. The right people in the right places when you need them. An aggregated view of vista clinic profile scheduling grids for vista scheduling enhancement 2. Very time consuming both in amount of training needed to be comfortable with all aspects of the software and with daily usage. Nice iex is a workforce management solution which delivers highly tuned. A lot of smaller businesses dont need that ability since they might not have the demanding customers like a lot of larger companies would have. Vodafone turns to iex to boost scheduling efficiency. Let it central station and our comparison database help you with your research. Jan 07, 2011 click4time free online appointment booking and scheduling software updated version available duration. Working with the aspect team, will make you feel like you are their most important and only customer. This is where contact center workforce optimization wfo and workforce management wfm software come in. Scheduling is somewhat easier in ewfm, however once again due to the simulation of acd routing available in iex, the schedules will generally be more accurate. Best workforce management software comparison wfm system tools.